FAQs
Direct Cargo Express — International forwarding & courier services
Do you provide free boxes?
Yes we provide free double walled boxes and tapes. You are welcome to come and collect them
from our warehouse.
Can I use my own boxes/bags/suitcases etc..
Yes, you can use your own packages and packing materials provided they are adequate to transport
the contents safely, You can pack all you want into suitcases, bags, boxes etc.
Can I use Laundry bag and plastic storage boxes for my personal effects?
No, these are used for home storage and are not fit for shipping, ergo can not be used in
domestic/international shipping. Please use boxes and suitcases only.
How do I secure my fragile goods?
For personal effects, please use your own clothes to cushion your fragile goods.
For tv/glass/mirror/art painting, other fragile electricals, medical equipment etc.. it’s always best
shipped in wooden/box crates with inner protections, this guarantees safe delivery of these goods.
We can assist in securing your fragile goods once you tell us the type of fragile goods you wish to
ship.
Can I ship my perfumes and makeup in my box/suitcase?
No, perfumes, deodorant, hair spray, batteries, nail varnish etc.. and all other flammable gas and
flammable liquid. These are classed as dangerous goods and can only be shipped via air and sea
cargo in the correct packaging, labelling, msds and dangerous goods certificate as prescribed by
IATA.
If you wish to ship commercial quantity dangerous goods i.e. perfumes, it’s absolutely fine, we will
take care of packaging, labelling and documentations and have it delivered to your destination.
You can ship makeup, shampoos, lotions, roll on deo etc in your packages, that’s fine.
Can I put food in my box/suitcase?
You can only send non perishable/dry food with your personal effects. Perishable food can be
shipped only in refrigerated aircraft and reefers. Please check with relevant authorise at the
destination what you can and can’t import.
What’s is the maximum weight allowed in one box/suitcase?
This depends on the type of commodity you are shipping, we are happy to except crates and pallets
of all sizes as well as out gouge cargo etc..
Do you provide freight insurance for my goods?
Yes, we can provide you freight insurance based on the value of the goods at cost.
99.9% of all the goods we ship arrive at destination safely and securely.
What guarantees do you provide for damages, loss & theft and delays with my cargo?
Damages – Direct Cargo Express Ltd bears no responsibility for any damages to any of the
consignments during air and sea transportation once packed for export.
Loss & Theft – Direct Cargo Express Ltd Liability Insurance for Loss and Theft is limited to £10
per kg.
Enhanced Compensation for Loss and Theft must be supported by original purchase receipt/s
supplied before freighting goods. World Cargo Express Ltd freight insurance include all BIFA
Trading Conditions.
Delays with cargo – Transit times cannot be guaranteed, although delays are regrettable Direct
Cargo Express Ltd bears no responsibility for delays caused by the carrier.
When will I receive my shipment?
Airport to airport transit times usually takes 3-5 days Variable whilst door door average transit
time is 7-10 days Variable. Ocean freight cargo sailing period is average of 4-8 weeks variable.
Cargo screening, and space availability at origin, connection/transhipment and destination port
customs all contribute to cargo delays. We ship all cargo on first available space unless shipment
date is requested, we also follow shipment lifecycle so we can keep you updated.
Upon your shipment arriving at destination port, usually port authorities or customs will contact
the consignee to come and collect shipment. It is essential that the importer/consignee clear the
cargo within the free period offered by the port.
We email all our customers full booking details which includes carrier’s name, booking details and tracking link.
Although delays are regrettable World Cargo Express Ltd bears no responsibility for delays caused
by the carrier, destination customs authorities and events beyond our control.
How do I pay?
Your shipment is collected then arrives at our warehouse
We further secure your shipment then weigh and measure
We send the invoice to your email address
You pay, we ship
Our Invoice will clearly state the following;
Shipper details & Receiver details
Mode of shipment (air or sea)
No.of packages you’re shipping
Gross weight of the shipment
Volumetric weight of the shipment (if applicable)
Price per kg we have charged you
Airline handling and screening/xray (if applicable)
Auxiliary charges or collection charges (if applicable)
Bank to Bank transfer
Our bank details including our international bank details are found at the bottom of the invoice.
Card payment
We except all major card payment, just click on Pay button on your invoice and proceed with card
payment.